Refund policy
We are committed to providing quality products and accurate order fulfillment. If there is an issue with your order, please review the policy below.
Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or different from what was ordered, please contact us within 7 days of delivery. Our team will review the issue and determine the appropriate resolution.
To assist with the review process, we may request photographs of the product, packaging, and shipping label.
Return Eligibility
To be eligible for a return or refund:
- The product must be unused and in its original condition.
- The request must be submitted within the applicable timeframe.
- Supporting documentation or photographs may be required for verification.
Non-Returnable Items
Opened or used consumable products are not eligible for return or refund unless they were received damaged, defective, or in error.
Refunds
Once a refund request has been reviewed and approved, the refund will be issued to the original payment method used for the purchase.
Processing Time
Approved refunds are typically processed within 5–10 business days. The time required for funds to appear in your account may vary depending on your financial institution or payment provider.
Contact Us
For questions regarding returns, refunds, or order issues, please contact our customer support team for assistance.
